Can I return or exchange my dress?

As we take great care to communicate clearly with our brides from the time of order, we sadly do not accept any returns for change of mind or any orders of incorrect sizing. Customers must identify their sizing correctly.

All LUOM.O gowns are made with using Australian-standard sizing. Unless made-to-measure is requested.
Brides must take into account that minor alterations will most likely be required for exact fit once the dress has been received and that this cost is at the expense of the purchaser.
Although we ensure your gown is as accurate as possible with measurements, it is impossible to determine the exact proportions of every distance in body measurements. Please take into account all females have different body shapes and are of different heights and body mass, even when they wear the same dress size.

Made-to-Order items are non-refundable due to custom sizing therefore we are unable to accept returns under any conditions. No changes can be accepted to the design once we have proceeded with your order.

All items are sent with tracking and require signature upon delivery.

If you have any further questions on our policy please contact our team on