Frequently Asked Questions
We offer customers a FREE one-on-one personal styling session with an experienced designer in our Sydney showroom. This allows customers to view and try on styles from our current collection.
These sessions will run for a duration of up to an hour. Service available Thursdays and Saturdays only.
Customers will be permitted to bring up to 2 guests.
Alternatively you can call us on +61 (0)415 120 530
Mon – Sat 9 – 5pm (AEST)
Or email email@example.com
If you are calling outside of these hours please leave us a message and we will return your call.
We suggest you limit the guest list to no more than 2 guests whose style opinion you value.
If you plan to wear a specific piece of jewellery or accessory on your wedding day, please bring it with you to ensure it complements the gown you select. You may also want to bring images of wedding gowns you have seen on our website that you wish to try on.
You may also want to bring the appropriate undergarment attire, etc strapless bra and seeamless underwear. This will help you with a more accurate visual when trying on our gowns.
An appointment is needed to ensure a LUOM.O consultant is available to assist you in finding a wedding gown that best suits your personal style. Our consultants can also help select bridal accessories and discuss customisation options with you.
If you have any concerns about your sizing, our team are here to help.
You can email us on firstname.lastname@example.org and we can determine what is the best recommended size for your body shape.
All of our gowns are designed to easily be altered by a professional seamstress, should a bride hope to lose weight prior to her wedding day.
Thanks to our chic, yet minimal styling, there would be very little adjustments required.
When a bride places her order, we endeavour to accurately work to the measurements provided and to deliver the most accurate sizing.
Our fit is based on how we feel a design should look. A bride may have a personal preference to whether she prefers a more fitted or loose fit. That is up to each individual, and additional adjustments can be determined personally.
To enquire about a custom made dress fill in this form:
HOW TO MEASURE
BUST: By placing tape measure under your arms, wrap around the fullest part of your bust and across back. Arms to be down at your sides (not lifted up)
NATURAL WAIST: The smallest part of your waistline, place the tape measure around your entire waist front and back with 1cm ease.
LOW WAIST: About 3 inches (7.5cm) down from your natural waist, measure around your entire waist front and back with 1cm ease.
HIPS: Place tape measure right around the fullest part of your bottom.
SLEEVE LENGTH: Measure from the top of your shoulder edge to your wrist bone.
SKIRT LENGTH: Measure from your natural waist to the floor. (Indicating with or without shoes)
SHOULDER TO FLOOR: Measure from the top of your shoulder to the floor. (Indicating with or without shoes) SHOE HEIGHT: The height of your heels to floor.
Please use the following as a guide to help you know where and how to measure your garments to decide the best size for you to buy.
Our lead-times from order to delivery are 4-6 weeks. Should you require your wedding gown with greater urgency contact us directly and we will do our utmost to meet your target date.
All our dresses are handmade at our studio in Sydney. We use the best quality silks and fabrics available.
With our 15 year experience in the bridal business, we have an exceptional reputation for quality and service.
Our team pride ourselves in our professional quality, and every dress is quality controlled to the highest standards.
As a bride, one of the most exciting parts of planning a wedding is finding your wedding dress.
The quest for the dress is a rite of passage for every bride to be. Some women have clearly defined styles they have dreamt about since they were young, while others come in fresh and open to new directions. No matter what side of the spectrum you are on, make sure you start your journey to finding the perfect dress with an open mind that’s backed up by information and inspiration!
Buying a dress should be a match made in heaven. If you’re looking for something personalised, original and cutting-edge, then a high fashion gown is for you. But if you are looking for an understated and less-fuss experience, then searching for a ready-to-wear gown, with possibilities of a couple of fitting adjustments is the ideal approach.
These days a lot designers offer gowns, that are ready-to-wear. This means they feature elements, materials or design characteristics that the designer or couturier is well known for, such as specific design signatures, particular fabrics or silhouettes.
Below are a few of my simple tips to get you on your way to finding the perfect dress.
KNOW YOUR BUDGET AND FIND DESIGNERS WITH GOWNS THAT FALL WITHIN IT
I believe that if you have set a budget for your dress it is important to try and stick close to it. Your budget should determine the types of dresses with boutiques or brands you are looking into from the start.
TRY ON A VARIETY OF STYLES BUT DON’T BE AFRAID TO MAKE THE DECISION EARLY
Try a variety of styles to love and lose. Once you try a style that doesn’t suit you, don’t keep trying the same style over and over. Narrow it down to the shape and looks that you love. It’s also important to not stress about trying on every dress in the world! If you feel like the second dress you tried on was the one; then it probably is!
Most importantly, don’t skimp on the style you love. It’s a reflection of who you are, so don’t buy a dress that “isn’t you”.
FOCUS ON HOW YOU FEEL
Don’t overthink it! Focus on what you love about the dress and how happy it makes you feel. If you feel self conscious or feel like it shows flaws, then move on! You want to feel confident in your choice of wedding dress, so consider not taking a picture of yourself in the dress, that way you won’t obsess over the decision.
SELECT YOUR ENTOURAGE CAREFULLY
You don’t need to include every gal in your bridal party when shopping for your wedding dress. The smaller the party, the less opinions you have to manage. Just bring those closest to you and have fun with a small group of trusted sources.
WEDDING LOCATION WILL REFLECT THE STYLE YOU SHOULD CHOSE
The ceremony and reception location, as well as the travel between the two venues, are huge determining factors in the type of gown you can wear. For example, if you are having a beach or backyard wedding, you don’t want to have a gown with a huge train dragging on the ground. If you know that it will be very hot or humid at your outdoor wedding, sleeves and heavy fabrics probably won’t be very comfortable. Think about the weather and the locations in which you’ll be wearing your dress and you can start moving forward to finding your dream gown.
We suggest you order your wedding gown at least six to eight months before your wedding date to avoid rush fees, as all gowns are special-order.
Should your wedding date is less than 6 months away, please contact our consultants to discuss further to assist you with your order.
Returns / Exchanges
As we take great care to communicate clearly with our brides from the time of order, we sadly do not accept any returns for change of mind or any orders of incorrect sizing. Customers must identify their sizing correctly.
All LUOM.O gowns are made with using Australian-standard sizing. Unless made-to-measure is requested.
Brides must take into account that minor alterations will most likely be required for exact fit once the dress has been received and that this cost is at the expense of the purchaser.
Although we ensure your gown is as accurate as possible with measurements, it is impossible to determine the exact proportions of every distance in body measurements. Please take into account all females have different body shapes and are of different heights and body mass, even when they wear the same dress size.
Made-to-Order items are non-refundable due to custom sizing therefore we are unable to accept returns under any conditions. No changes can be accepted to the design once we have proceeded with your order.
All items are sent with tracking and require signature upon delivery.
If you have any further questions on our policy please contact our team on email@example.com
Once your order is ready for dispatch, you will receive a notification with a tracking number from our team.
Should you have any queries about any aspect of delivery, you can contact us on firstname.lastname@example.org
We offer FREE shipping across Australia.
Deliveries cannot be made to PO Boxes. All deliveries must be signed for.
All International orders have a $65 flat rate delivery charge.
All our gowns are meticulously packed in tissue and delivered boxed. Garments are also delivered with their LUOM.O branded garment bags.